Returns & Exchanges
At Black Opal Direct, we want you to be completely satisfied with your purchase. If your item is not quite right, you can return or exchange it within 30 days of receipt, provided it is in its original, unworn condition.
Initiate Your Return
Log in to our returns portal using your order number and email address to select the items you wish to send back.
Pack Your Items
Securely place the items in their original packaging, ensuring all tags and protective materials are still attached to maintain eligibility.
Ship the Package
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our team inspects the returned items, your refund or exchange will be processed within 5 to 7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing